6 Month Subscription - Billed Semi-Annually

i looked long and hard across the various wine delivery services, and I am SO happy that I chose WineDownBox. It is the perfect gift because it creates a full experience for the recipient. I gifted the 3-month package to my mom for her birthday, and she loved it!! She especially appreciated how the overview of the wine was very detailed (a full page)! And the crackers, cheese, and meat that came paired with the wine were amazing! Oh, and not to mention - my parents LOVED the wine itself. They usually don't like white wine, but they were extremely happy with the selection. We drank it all in one sitting (oops!) and they took a picture so they could buy it later.

I will say, the only downside is the delivery process. Since I bought the item as a gift, I was the one who received the shipping information. The recipient has to be present and sign for the box. So an element of surprise was removed. I wish there was a way to have the recipient get the shipping information and details.

myfamily loves it

Written today.See Below:

Andrew,

I cancelled my order for any future shipments and requested a refund, While my and I enjoyed receiving the monthly shipments as a gift (which I paid for as a birthday gift for him) he felt that the shipping charges and hassle of dealing with GSO it was not worth the expense. I have tried many times to contact someone by phone without success.

Despite the above, and receiving a cancellation confirmation email from your company, we have not received a credit for charges incurred AND earlier in the week with very short warning, GSO left a notice of attempted delivery on our door. I did not reply as we had cancelled the shipments.

Two days ago the package was simply left (in the Arizona heat and direct sunlight) on our doorstep.Now, if it is illegal to do so, why have we gone through the difficulty of arranging delivery and signature at inconvenient times and work locations? Again I ask, is that not an illegal practice?

I am beyond frustration over this gift that "keeps on giving" I have disputed the charge, and am considering voicing my extreme displeasure on social media or even the local news. I hope it does not come to this, because we enjoyed the gift, Your customer service however is sadly lacking. I am sure that you can easily correct the problem and thank you in advance for your assistance.

Really liked the garlic cheese!

My sister wasn't home when the package was delivered. Since the package required a signature, it was driven around the delivering truck and then to the warehouse where the food items went bad. Due to the cooling agent thawing. I understand that it is difficult to time a delivery, it would be worth while to look into placing "keep refrigerated" on the box or using some other type of cooling agent. They wine was enjoyed but would have been better with food pairings.