Frequently Asked Questions – Wine Down Box

Frequently Asked Questions

When does my box ship?

Boxes are delivered by approximately the 25th of each month. Customers prefer to have boxes delivered directly to their office to avoid missing deliveries at home. We will notify you and send you tracking information once your box has shipped.

What states do you ship to?

**Important note: During the summer months of ~July-September, shipping is restricted to states within 2-day ground shipping distance of San Diego. We are working hard to improve our packaging and extend the refrigeration past 2 days and will update our shipping policy once improved.

We are only able to ship to states which have laws that permit shipment of wine directly to consumers. Currently we are unable to accept orders that are delivered to addresses in AK, AL, AR, DE, HI, KY, MS, RI, SD, and UT. However, if you live in one of these states and want to send a gift or shipment to an address outside of those listed above, you are able to do so.

The laws regarding the direct wine shipments are constantly changing. We will expand our service area when laws permit and are optimistic that these restrictions will gradually disappear as consumer demand grows.

Additionally, there are certain zip codes which do not allow the shipment of wine in Florida, New Hampshire, Connecticut, and West Virginia. If you live in one of these areas, please contact us so we can try to tailor a solution to you!

Can I cancel my subscription?

Subscription members can choose to cancel at any time. If you wish to cancel before your 3-month initial period, your credit card on file will be billed for the 2nd and/or 3rd box. After canceling, we will not charge you for any subsequent months, but you will receive a final Wine Down Box if you already paid for that month. There are no penalties to cancel your Wine Down Box subscription (other than your loss of amazing food and wine, of course).

What's your refund policy?

If you are dissatisfied with your Wine Down Box delivery for any reason, please contact us immediately so we can resolve your concerns. We may make arrangements for a return or re-ship, if appropriate. Once we have received your returned products, please allow 7-10 days for your refund to process depending on your bank’s processing time.

Product Questions

Will my cheese & salami be fresh?

You bet! Boxes are insulated and packed with freezer bricks to maintain quality and freshness. Cheese and salami should be promptly refrigerated once received, but they may be served at room temperature. During warmer summer months (June-October), we are only able to ship to CA.

Is my salami safe to eat if it is soft?

Yes. Every batch of salami requires careful supervision and timing to ensure the perfect taste and consistency. Salami is a fermented product and the meat is cured (not cooked). Unrefrigerated, the salami will age and continue to dry out.

What is the white covering on my salami?

Penicillin is a natural edible mold similar to the molds found on aged, soft cheeses. The mold acts as a natural barrier to protect the salami from spoilage during the aging process.

Do I need to remove the peel to eat the salami?

We recommend removing the casing before consuming. However, natural casings are safe to eat.

What if I have allergies?

We do our best to select products that everyone can eat and drink. However, we work with different producers each month, which means the product ingredients are constantly changing. Please contact us for any specific allergy related questions.

How do I submit my product?

Just fill out the form here and we will be in touch shortly.

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